FAQ

Our Most Frequently Asked Questions

Why do I need to have the kitchen exhaust system cleaned?
Overtime grease collects in your exhaust system and will become a fire hazard if not removed. The Fire Department and your insurance company require regular kitchen exhaust cleanings.

Do you guarantee your service?
Yes, we guarantee that our service will clean your exhaust system to the NFPA 96 standards.

How long does it take to clean my kitchen exhaust system?
That depends on the size of your system and the number of filters but on average is about 2 to 3 hours.

Does my kitchen need to be closed at the time of service?
While the answer is yes, we provide service 24/7 so that we can work during non business hours.

How much does it cost?
That depends on the size of your system. Please call HoodEx at 519-940-0800 or use our toll free number 1-877-946-6339 (1-877-9HoodEx) for a free estimate.

What time of day do you operate?
We work around your schedule; we provide service 24 hours a day, seven days a week.

Are you insured?
Yes we are. HoodEx is fully bonded and carries 2 million dollars in liability insurance.

What method of payment do you accept?
We accept cash, cheque, EFT, Master Card and Visa

What is your cancellation policy?
We understand that cancellations can occur. We require at least 24 hours notice of cancellation phoned into the office. Cancellation notices received with less than 24 hours notice may be subject to a cancellation fee.